I assumed once you book, you’re locked in. Apparently not. They actively monitored my fare and spotted a price drop.I was shocked when £720 was refunded. It felt like money I would’ve never known....

Stella

No emails ignored. No endless follow-ups. They kept me updated and told me exactly when to expect the refund. Sure enough, £685 came back to my account. That level of transparency builds real trust

Donna

After booking my flight, I honestly thought that was it — pay and move on. A few days later, I got a call saying my fare had dropped and I was eligible for a refund. I didn’t chase, didn’t argue....

Rachel

Received £705 back  didn’t think it was possible, but they sorted it out without excuses.Received £150 back following a fare adjustment. Process was clear and efficient

Nancy